Frequently Asked Questions
Who is towne for?
Owners, tenants, and property managers across Africa managing anywhere from 1 to over 60 units will find towne
useful. Whether you are an individual landlord or part of a large management company, towne9s features scale to meet
your rental management needs effectively.
Why use towne ?
Save time and reduce manual work by automating routine tasks such as rent collection and bookkeeping. Increase
your visibility into rental performance with real-time data dashboards, and maintain full control over your rental
income, contracts, and tenant information, all in one secure platform.
Is towne free?
Our Starter Plan is completely free to use, with only transaction fees applying when collecting rent. For property
managers needing more advanced tools such as deposit protection and insurance services, we offer several
subscription-based plans designed to suit units ranging from a handful to enterprise portfolios.
Is my data secure?
Absolutely. We use end-to-end encryption, industry-standard secure storage solutions, and strict privacy policies to
ensure that you retain full control over your data. Your personal information and transactions are safeguarded with the
highest levels of security to protect you from unauthorized access.
Where is towne available?
Currently, towne operates in Kenya, serving a growing community of landlords and tenants. We have ambitious plans
to expand to over 30 African markets by 2030, aiming to bring our innovative rental solutions to a wider audience
across the continent.
How do I get started with towne ?
Simply sign up on our website or mobile app, choose the plan that fits your needs, and start managing your properties
efficiently. Our onboarding guides and customer support team will assist you every step of the way to ensure a
smooth setup.
Can tenants use towne to pay rent online?
Yes, tenants can easily pay their rent through towne9s secure online payment portal. This feature simplifies rent
collection for owners and ensures tenants have a convenient, transparent way to handle payments.
What support is available if I need help?
Our dedicated support team is available 24/7 via chat and email to help you with any questions or concerns. We
provide detailed FAQs, tutorials, and personalized assistance to ensure you get the most out of towne.